Returns & Refunds

Your satisfaction is our priority. If you're not completely happy with your purchase, we offer a hassle-free 30-day return policy for most products.

You may return any product within 30 days of delivery for a full refund or exchange, provided the product is at least 50% unused and in its original packaging. To be eligible for return, products must not show signs of excessive use, and all original tags and labels must be intact. For hygiene reasons, certain items like face razors, intimate care products, and opened sample kits cannot be returned.

To initiate a return, please contact our customer support team at support@demopersonalcare.com or through your account dashboard. Provide your order number and reason for return. Our team will guide you through the process and provide a return authorization number (RMA). Do not send products back without obtaining an RMA, as we cannot process returns without this number.

Once your return is approved, pack the item securely in its original packaging (if possible) and ship it to the address provided by our team. We recommend using a trackable shipping service, as we cannot be responsible for items lost in transit. Return shipping costs are the customer's responsibility unless the return is due to our error (wrong item sent, defective product, etc.).

Upon receiving your returned item, we'll inspect it to ensure it meets our return criteria. If approved, your refund will be processed within 5-7 business days to your original payment method. Please note that depending on your bank or card issuer, it may take an additional 5-10 business days for the refund to reflect in your account.

If you received a damaged or defective product, please contact us immediately with photos of the damage. We'll arrange for a replacement or full refund at no cost to you, including return shipping. Your satisfaction is important to us, and we'll make it right.

Exchange requests are processed similarly to returns. If you'd like to exchange an item for a different product or variant, return the original item following the process above, and place a new order for your desired product. This ensures you receive your exchange as quickly as possible.