Accessibility

# Accessibility Statement

Prime Watches is committed to ensuring digital accessibility for all customers, including those with disabilities. We continuously work to improve the user experience for everyone and apply relevant accessibility standards.

## Our Commitment

We aim to conform to the Web Content Accessibility Guidelines (WCAG) 2.1, Level AA standards. These guidelines help make web content accessible to people with a wide range of disabilities, including visual, auditory, physical, speech, cognitive, and neurological disabilities.

## Accessibility Features

Our website includes: - Alternative text for images - Keyboard navigation support - Clear and consistent navigation structure - Sufficient color contrast - Readable and resizable text - Descriptive link text - Form labels and error identification - Skip navigation links

## Ongoing Efforts

We regularly: - Audit our website for accessibility compliance - Train our team on accessibility best practices - Incorporate accessibility into our design and development process - Test with assistive technologies - Gather user feedback for continuous improvement

## Third-Party Content

While we strive to ensure accessibility across our entire website, some third-party content and features may not be fully under our control. We work with vendors to address accessibility in their products and services.

## Assistive Technology Compatibility

Our website is designed to be compatible with: - Screen readers (JAWS, NVDA, VoiceOver) - Screen magnification software - Speech recognition software - Keyboard-only navigation

## Feedback and Assistance

We welcome your feedback on the accessibility of Prime Watches. If you encounter accessibility barriers or need assistance:

**Email:** accessibility@primewatches.com **Phone:** Available on our Contact page

Please specify: - The nature of the accessibility issue - The web page or feature affected - The assistive technology you're using (if applicable)

We aim to respond to accessibility feedback within 2 business days and will work with you to provide the information or service you need in an accessible format.

## Alternative Shopping Methods

If you experience difficulty using our website, our customer service team is available to assist with: - Product information and recommendations - Order placement by phone or email - Account management - General inquiries

## Formal Complaints

If you're not satisfied with our response to your accessibility concern, you may file a formal complaint with: - Our Customer Relations team - Relevant regulatory authorities in your jurisdiction

## Updates

This accessibility statement was last reviewed in January 2024. We are committed to regularly reviewing and updating our accessibility practices.

## Standards and Regulations

We strive to comply with: - Web Content Accessibility Guidelines (WCAG) 2.1 Level AA - Rights of Persons with Disabilities Act, 2016 (India) - Information Technology Act, 2000

Prime Watches believes that exceptional customer experience means accessibility for all. We're committed to this ongoing journey.