Accessibility

# Accessibility Statement

CSC Zone is committed to ensuring digital accessibility for people of all abilities. We continually improve the user experience for everyone and apply relevant accessibility standards.

## Our Commitment

We strive to conform to Web Content Accessibility Guidelines (WCAG) 2.1 Level AA standards. Our goal is to make our website usable by all people, regardless of ability or technology.

## Accessibility Features

Our website includes: - Clear navigation structure and logical page layouts - Descriptive alt text for product images - Sufficient color contrast for readability - Keyboard navigation support - Resizable text without loss of functionality - Clear form labels and error messages - Skip navigation links - Compatibility with screen readers

## Ongoing Efforts

We regularly: - Audit our website for accessibility compliance - Train our team on accessibility best practices - Incorporate accessibility in new feature development - Test with assistive technologies - Gather feedback from users with disabilities

## Known Limitations

Despite our efforts, some content may not yet be fully accessible: - Third-party embedded content (videos, widgets) - Legacy PDF documents - Some complex interactive features

We are actively working to address these limitations.

## Assistive Technologies

Our website is designed to be compatible with: - Screen readers (JAWS, NVDA, VoiceOver) - Screen magnification software - Speech recognition software - Keyboard-only navigation

## Feedback

We welcome feedback on the accessibility of CSC Zone. If you encounter accessibility barriers:

Email: accessibility@csczone.com Subject: Accessibility Feedback

Please provide: - URL of the page in question - Description of the problem - Your contact information (if you'd like a response) - Assistive technology being used (if applicable)

We aim to respond within 3 business days and resolve issues within 10 business days.

## Alternative Access

If you have difficulty accessing any content or functionality: - Contact our customer support team - Request information in alternative formats - Get assistance with product selection and ordering

Phone support: Available Mon-Sat, 9 AM - 9 PM Email: support@csczone.com

## Third-Party Content

Some content (payment gateways, social media) is provided by third parties. We encourage these partners to provide accessible content but cannot guarantee their compliance.

## Formal Complaints

If you're not satisfied with our accessibility response, you may: - Escalate your concern to our management team - File a complaint with relevant accessibility authorities

## Document Information

This statement was last updated on January 1, 2024. We review and update this statement regularly as we continue our accessibility efforts.

Thank you for visiting CSC Zone.