Returns & Refunds

Your satisfaction is our priority at Blushora. We accept returns within **15 days of delivery** for unopened and unused products in their original packaging. To be eligible for return, products must have intact seals, no signs of use, and include all original tags and packaging materials. Due to hygiene reasons, we **cannot accept returns** on opened skincare, makeup, fragrances, or personal care items unless they are damaged or defective upon arrival. If you receive a damaged, defective, or incorrect product, please contact us within 48 hours with photos for immediate resolution. To initiate a return, log into your account, go to 'My Orders', and click 'Return Item'. Our team will review your request within 24 hours. Once approved, you can schedule a free pickup or ship the product back to us. Refunds are processed within 7-10 business days after we receive and inspect the returned item. The refund will be credited to your original payment method. For exchange requests, please return the original item and place a new order. If you have any questions about our return policy, our customer care team is here to help via WhatsApp, email, or phone.