How we collect, store, share and protect your personal data — and how to raise a privacy concern.
Demo Grocery is committed to protecting your privacy and handling your personal information with the utmost care and respect. This privacy policy explains what data we collect, how we use it, and your rights regarding your information.
We collect personal information that you provide when creating an account, placing orders, or contacting customer support. This includes your name, email address, phone number, delivery address, and payment information. We also automatically collect certain technical data such as IP address, browser type, and device information when you visit our website to improve user experience and site functionality.
Your information is used solely to process and fulfill your orders, communicate delivery updates, provide customer support, and send promotional offers (only if you've opted in). We may share your delivery address with our trusted logistics partners to ensure timely delivery, but they are contractually obligated to maintain confidentiality. We never sell your personal data to third parties for marketing purposes.
Payment information is processed through secure, PCI-DSS compliant payment gateways. We do not store complete credit card details on our servers. All data transmission is encrypted using industry-standard SSL technology to prevent unauthorized access.
We retain your personal information for as long as you maintain an active account with us, plus an additional period as required by law for accounting and legal purposes. You have the right to access, correct, or delete your personal data at any time by contacting our privacy team. You can also opt out of promotional communications while continuing to receive essential order-related updates.
We use cookies to enhance your browsing experience, remember your preferences, and analyze website traffic. You can control cookie settings through your browser, though disabling certain cookies may limit website functionality. Our website may contain links to third-party sites whose privacy practices we do not control—please review their policies independently.
In the event of any data breach that may compromise your information, we will notify you promptly and take immediate corrective action as required under applicable data protection laws. For any privacy concerns or questions, please contact our Data Protection Officer at privacy@demogrocery.com.
Strictly-essential cookies keep you signed in and secure your checkout. We also drop a preference cookie (currency, language) and a first-party analytics ping so we can improve the platform. No advertising trackers. Read our Privacy Policy.