Easy 7-day returns on eligible items. Full refund process explained.
We want you to be completely satisfied with your FreshMart purchase. If you receive damaged, expired, or incorrect products, you can return eligible items as per our easy return policy. To initiate a return, contact our customer support within 24 hours of delivery with your order details and reason for return. Fresh produce, dairy products, and food items may have specific return conditions due to their perishable nature. Non-perishable grocery items in unopened and unused condition can be returned within the specified timeframe. Refunds will be processed to your original payment method within 5-7 business days after return approval. For Cash on Delivery orders, refunds will be processed via bank transfer or store credit. Our customer support team is available 8:00 AM - 10:00 PM, 7 days a week to assist with returns and refunds.