Hamdan Real Estate
Find Your Dream Property in DubaiPremium Properties in Dubai MarinaDowntown Dubai & Palm JumeirahExclusive Off-Plan Projects with Flexible Payment PlansExpert Real Estate Agents Available 24/7BuyRentSell & Invest with ConfidenceAI-Powered Property Matching & Virtual Tours AvailableFind Your Dream Property in DubaiPremium Properties in Dubai MarinaDowntown Dubai & Palm JumeirahExclusive Off-Plan Projects with Flexible Payment PlansExpert Real Estate Agents Available 24/7BuyRentSell & Invest with ConfidenceAI-Powered Property Matching & Virtual Tours Available
Hamdan Real Estate

Privacy Policy

How we collect, store, share and protect your personal data — and how to raise a privacy concern.

# Privacy Policy

**Effective Date:** January 2025

## 1. Introduction

Hamdan Real Estate ("we," "our," or "us") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our real estate platform and services.

## 2. Information We Collect

### Personal Information - Name, email address, phone number, WhatsApp number - Property search preferences and saved properties - Viewing appointments and property enquiries - Financial information for property transactions - Identification documents for property purchases/rentals - Property ownership and investment portfolio data

### Automatically Collected Information - Device information, IP address, browser type - Usage data, search queries, property views - Location data for property search and recommendations - Cookies and tracking technologies

## 3. How We Use Your Information

- Facilitate property search, viewing, and transactions - Provide personalized property recommendations (AI-powered) - Process property purchases, rentals, and sales - Communicate property updates, viewing confirmations, offers - Manage customer accounts and dashboards - Connect you with real estate agents and property owners - Send marketing communications (with consent) - Improve our platform, services, and AI features - Comply with legal and regulatory requirements (RERA, DLD)

## 4. Information Sharing

We may share your information with: - Real estate agents and brokers assigned to your enquiries - Property owners, developers, and landlords - Third-party service providers (photography, virtual tours, CRM) - Payment processors and financial institutions - Government authorities and regulatory bodies (RERA, DLD) - Legal and professional advisors

We do not sell your personal information to third parties.

## 5. WhatsApp Integration

By using WhatsApp features on our platform, you consent to: - Receiving property updates and recommendations via WhatsApp - Automated welcome messages and viewing reminders - Agent communications and follow-ups - Support chatbot interactions

You can opt out of WhatsApp communications at any time.

## 6. AI and Automated Processing

Our platform uses AI for: - Property matching and recommendations - Lead scoring and prioritization - Property description generation - 24/7 chatbot support

AI processing is designed to enhance your experience and is subject to human oversight for critical decisions.

## 7. Data Security

We implement industry-standard security measures including encryption, secure servers, access controls, and regular security audits to protect your information. However, no method of transmission or storage is 100% secure.

## 8. Your Rights

You have the right to: - Access your personal information - Correct inaccurate data - Request deletion of your data - Opt out of marketing communications - Withdraw consent for data processing - Export your data

## 9. Cookies and Tracking

We use cookies for functionality, analytics, and personalization. You can control cookie preferences through your browser settings.

## 10. International Data Transfers

Your information may be transferred to and processed in countries outside the UAE. We ensure appropriate safeguards are in place.

## 11. Children's Privacy

Our services are not intended for individuals under 18. We do not knowingly collect information from children.

## 12. Changes to Privacy Policy

We may update this policy periodically. Material changes will be communicated via email or platform notification.

## 13. Contact Us

For privacy concerns or requests, contact us at: - Email: [Privacy Email] - Address: Hamdan Real Estate, Dubai, UAE - Phone: [Privacy Contact Number]

## 14. Regulatory Compliance

We comply with UAE data protection laws, RERA regulations, and Dubai Land Department (DLD) requirements.