Easy 7-day returns on eligible items. Full refund process explained.
We want you to love your candles. If you're not completely satisfied, we offer easy returns and exchanges within 7 days of delivery.
To be eligible for a return, the candle must be unused, in its original packaging, and in the same condition you received it. Please include your order number and reason for return when contacting us.
To initiate a return, email hello@democandlestore.com with your order details and photos of the product. We'll provide a return address and instructions. Once we receive and inspect the returned item, we'll process your refund within 5-7 business days.
Refunds are issued to the original payment method. Please note that return shipping costs are the customer's responsibility unless the product arrived damaged or defective.
If you'd prefer an exchange for a different scent or size, let us know and we'll arrange it. We'll cover the shipping cost for exchanges on our end.
Custom or personalized candles cannot be returned unless there's a defect or error on our part. Sale items are final sale unless damaged.
If your candle arrived damaged, contact us immediately with photos. We'll send a replacement at no cost or issue a full refund including shipping charges.
Strictly-essential cookies keep you signed in and secure your checkout. We also drop a preference cookie (currency, language) and a first-party analytics ping so we can improve the platform. No advertising trackers. Read our Privacy Policy.