How we collect, store, share and protect your personal data — and how to raise a privacy concern.
Demo Hotel is committed to protecting the privacy and security of our guests' personal information. This Privacy Policy explains how we collect, use, store, and safeguard your data when you interact with our hotel, website, or services.
We collect information that you provide directly to us when making a reservation, checking in, using our facilities, or communicating with our staff. This includes your name, contact details, payment information, identification documents as required by law, and preferences regarding room type, dietary requirements, and special requests. We also collect information automatically through our website, such as IP address, browser type, and pages visited.
Your information is used solely to provide and improve our services: processing reservations, personalizing your stay, communicating with you about your booking, processing payments, complying with legal obligations including tax and hospitality regulations, and enhancing our facilities and guest experience based on feedback and usage patterns. We may also send you promotional communications about offers and events if you have opted in, and you may unsubscribe at any time.
We do not sell your personal information to third parties. We share data only with trusted service providers who assist in operating our hotel (payment processors, booking platforms, cleaning and maintenance services), with government authorities when legally required, and in anonymized, aggregated form for statistical analysis. All third parties are bound by confidentiality agreements.
We retain your information for as long as necessary to fulfill the purposes outlined above and to comply with legal requirements, including tax and hospitality industry regulations in India, which may require retention of guest records for specified periods. You have the right to access, correct, or delete your personal information, withdraw consent for marketing communications, and lodge a complaint with the relevant data protection authority. To exercise these rights, please contact our Data Protection Officer at the email provided.
We implement industry-standard security measures including encrypted payment processing, secure servers, restricted access to personal data, and regular security audits. However, no method of transmission over the internet is 100% secure, and we cannot guarantee absolute security. We may update this Privacy Policy periodically, and the latest version will always be available on our website. For questions or concerns about this policy, please contact us at privacy@demohotel.com.
Strictly-essential cookies keep you signed in and secure your checkout. We also drop a preference cookie (currency, language) and a first-party analytics ping so we can improve the platform. No advertising trackers. Read our Privacy Policy.